Privacy Policy

Last Updated: June 1, 2024

At IrishRecharge, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our mobile phone top-up services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Collection of Your Information

We may collect information about you in a variety of ways. The information we may collect via the Website includes:

1.1 Personal Data

Personally identifiable information, such as your name, email address, telephone number, and payment information that you voluntarily give to us when you register with the Website or when you choose to participate in various activities related to the Website such as topping up your mobile phone or contacting customer service. You are under no obligation to provide us with personal information of any kind, however, your refusal to do so may prevent you from using certain features of the Website.

1.2 Derivative Data

Information our servers automatically collect when you access the Website, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Website.

1.3 Financial Data

Financial information, such as data related to your payment method (e.g. credit card number, card expiry date) that we may collect when you purchase our services. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

1.4 Mobile Device Data

Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Website from a mobile device.

2. Use of Cookies and Other Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Website to help customize the Website and improve your experience. When you access the Website, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Website.

2.1 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
• Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
• Functional Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
• Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.

3. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Website to:

• Process your top-up transactions and send receipts.
• Create and manage your account.
• Deliver targeted advertising, newsletters, and other information regarding promotions and the Website to you.
• Email you regarding your account or order.
• Enable user-to-user communications.
• Fulfill and manage purchases, orders, payments, and other transactions related to the Website.
• Generate a personal profile about you to make future visits to the Website more personalized.
• Increase the efficiency and operation of the Website.
• Monitor and analyze usage and trends to improve your experience with the Website.
• Notify you of updates to the Website.
• Offer new products, services, and/or recommendations to you.
• Perform other business activities as needed.
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
• Process payments and refunds.
• Request feedback and contact you about your use of the Website.
• Resolve disputes and troubleshoot problems.
• Respond to product and customer service requests.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

4.1 By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

4.2 Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

4.3 Marketing Communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.

4.4 Affiliates

We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

4.5 Business Partners

We may share your information with our business partners to offer you certain products, services, or promotions.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

6. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.

7. Your Rights Regarding Your Data

7.1 Right to Access

You have the right to request access to the personal data we hold about you.

7.2 Right to Rectification

You have the right to request that we correct any inaccurate personal data we hold about you.

7.3 Right to Erasure

You have the right to request that we delete your personal data, under certain conditions.

7.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data, under certain conditions.

7.5 Right to Object to Processing

You have the right to object to our processing of your personal data, under certain conditions.

7.6 Right to Data Portability

You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

IrishRecharge
76-78 Upper O'Connell Street,
North City, Dublin, D01 TX86
Ireland
Email: [email protected]
Phone: +353 83 357 5224